Frequently asked questions

• How do I choose the right collar size for my dog?

Please measure your dog’s neck and add 1–2 cm for comfort. Because this collar is 4 or 6 cm wide (depending on the selected size), it may be too wide for dogs with very short or small necks. If you’re unsure about the fit, feel free to contact us - we’ll be happy to help you choose the right size.

• Can I attach a leash to this collar?

This collar is designed for visibility and safety in low-light conditions. It is not intended for leash attachment, as maintaining its shape is essential for maximum reflectivity. For walking or training, we recommend using a dedicated dog collar and leash designed to handle your dog’s strength. This reflective dog collar can be comfortably worn over your regular dog collar to ensure your dog stays visible in the dark.

• Can the collar be washed? How do I clean it?

Cleaning InstructionsTo keep your reflective dog collar looking its best and performing properly, follow these care guidelines:Regular CleaningClean the collar gently with a soft, damp cloth such as a microfiber cloth.If the collar becomes too dirty to clean this way, hand-wash it carefully in lukewarm water with a mild detergent.After washing, remove excess water with a soft microfiber cloth to keep the collar as dry as possible. Lay it flat or hang it to air-dry away from heat sources (radiators, dryers, or direct sunlight), as heat can damage the reflective material or distort the collar.Reflective Material CareThe reflective material requires gentle care. Avoid harsh scrubbing, strong detergents, and hot water, as these may damage the reflective surface.Do Not

• Do not machine wash or machine dry
• Do not bleach
• Do not iron
• Do not dry clean
• Do not use fabric softeners or strong chemicals
• Avoid prolonged soaking

Extra TipIf the collar becomes muddy, let the mud dry first - then wipe off carefully before washing.

• Does the collar come with a guarantee?

14-Day Satisfaction GuaranteeWe want both you and your dog to truly enjoy this collar. If the product doesn’t meet your expectations, you may return it within 14 days for an exchange or refund - as long as it is in its original condition.1-Year Limited WarrantyYour reflective dog collar is covered by a 1-year warranty against manufacturing defects in materials or workmanship. This includes issues such as structural defects or component failure under normal use.

• How much does shipping cost?

Shipping costs depend on the delivery country. The exact rate is displayed at checkout after you enter your shipping address.Local delivery within Lithuania is usually free, while shipping to other countries typically costs €5.Estimated delivery time is 2–10 business days, depending on the destination and local postal services. Please note that delivery times are estimates and may vary due to factors outside our control, such as postal delays, customs processing, or public holidays.